The following details some of the features available in Comtra. If would like to test-drive Comtra or have any questions or feature requests, please don't hesitate to contact me or call me on 0408 011 019.
Ease of Use
- Familiar, easy to use user interface similar to Telstra MobileNet Connect
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Multiple Users
- Unlimited terminal access, no expensive "per user" licensing fees
- Individual logins for staff members
- Set specific permissions for each staff member
- Allows staff members to enter details of contracts, which can then be approved by a supervisor later
- All information entered is accountable to the user who entered it
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Business/Large Customers
- Ability to associate multiple accounts to a single customer
- View summary report of all phone numbers for customer and when their service contracts are coming out of contract
- Ability to allow all staff to enter customer contracts that may be moderated by a supervisor
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Follow Ups
- Ability to text message (SMS), email or call customers for contract follow ups
- Record contracts performed by other dealerships for follow ups
- Record if an account has consent for follow up SMSs/Phone Calls/Emails to comply with Cth Privacy Act
- Create your own specific follow ups based on contract milestones and specific plans
- Automatic SMS messages sent daily without user intervention
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Commission Reporting
- Automatically credit amounts owing with Telstra's published files from Dealer Commissions Website
- Automatically calculate phone option amounts owing for particular rebates and incentive amounts
- Detailed outstanding commission reports available to assist with commission claims
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"Services in Operation" Reports
- Generate reports of lost services (SIOs lost to another dealer/network using reports from Telstra Dealer Commissions website)
- Report on customers coming out of contract
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Customer Orders
- Track customer orders
- View overview of each outstanding order, and how long each order has been waiting.
- View full status history of orders
- SMS customer when order is completed
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Customer Repairs
- Record customer repairs
- Easily view status of all outstanding repairs and how many days they have been outstanding for
- Calculate failure rates for phones sold/repaired
- Track phones on loan to a customer (loan phones)
- SMS customer when repair is back in store
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Record details of all transactions
- Record ESNs/IMEIs of stock sold
- Record notes for a particular customer/phone number
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Back to Comtra Summary
